Telematics Guru - Telematics Guru Single Sign On Service not working – Incident details

All systems operational

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Telematics Guru Single Sign On Service not working

ResolvedMajor outage3 hours 25 minutes

Affected

TG AMER

Major outage from 3:30 AM to 6:56 AM

TG APAC

Major outage from 3:30 AM to 6:56 AM

TG EMEA

Major outage from 3:30 AM to 6:56 AM

  • ResolvedUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    Issue identified and confirm. We are implementing a fix for this incident.

  • InvestigatingUTC

    The root cause seems to be related to certificate permissions. We are still investigating this incident.