tag:status.telematics.guru,2005:/history Telematics Guru Status - Incident history 2026-03-02T06:12:14.406+00:00 Telematics Guru tag:status.telematics.guru,2005:Incident/cmm8s7lpw04ue48oqhxifuwrj 2026-03-02T06:12:14.406+00:00 2026-03-02T06:12:14.406+00:00 TG EMEA01 API Type: Incident

Duration: 18 minutes

Affected Components: TG EMEA

Mar 2, 06:12:14 GMT+0
Investigating - We are currently investigating an incident affecting EMEA01 API. We will provide more updates as soon as we have more information..

Mar 2, 06:30:28 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Maintenance/cmm38mgjd0106m2yybvijw0dz 2026-02-26T11:15:00.000+00:00 2026-02-26T11:15:00.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 20 minutes

Affected Components: TG EMEA, TG AMER, TG APAC

Feb 26, 11:15:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This deployment resolves issue around GeoFence import and creation..

Feb 26, 11:15:01 GMT+0
Identified - Maintenance is now in progress.

Feb 26, 11:35:13 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmm1tixja0a2x5m126hcuovqk 2026-02-25T10:30:00.000+00:00 2026-02-25T10:30:00.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 7 minutes

Affected Components: TG EMEA, TG AMER, TG APAC

Feb 25, 10:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 25, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 25, 10:36:53 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmm0myvll0syom46wdo4s4xyp 2026-02-24T15:00:00.000+00:00 2026-02-24T15:00:00.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 13 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Feb 24, 15:00:00 GMT+0
Identified - We are planning for a short scheduled maintenance during that time..

Feb 24, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 24, 15:13:08 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlz4bubj02odp79zcu7gmz7p 2026-02-23T15:00:00.000+00:00 2026-02-23T15:00:00.000+00:00 TG - February EMEA Deployment Type: Maintenance

Duration: 14 minutes

Affected Components: TG EMEA

Feb 23, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 23, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 23, 15:13:56 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlyz6lr209vp2ecg7wwn0zil 2026-02-23T11:30:00.000+00:00 2026-02-23T11:30:00.000+00:00 TG - February Release Type: Maintenance

Duration: 18 minutes

Affected Components: TG AMER, TG APAC

Feb 23, 11:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 23, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 23, 11:48:26 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmltk0hvc056ae0oe76enc6ni 2026-02-19T16:30:00.000+00:00 2026-02-19T16:30:00.000+00:00 TG - EMEA04 February Pilot Type: Maintenance

Duration: 5 hours and 1 minute

Affected Components: TG EMEA

Feb 19, 16:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This maintenance will deploy the February release items to EMEA04..

Feb 19, 16:25:00 GMT+0
Completed - Maintenance is now in progress.

Feb 19, 16:30:00 GMT+0
Identified - Maintenance didn't start yet..

Feb 19, 16:30:01 GMT+0
Completed - Maintenance is now in progress.

]]> tag:status.telematics.guru,2005:Incident/cmlt2fbm907v5p10d7cvngu07 2026-02-19T06:13:51.899+00:00 2026-02-19T06:13:51.899+00:00 APAC04 Login and Password Reset Issues Type: Incident

Duration: 18 minutes

Affected Components: TG APAC

Feb 19, 06:13:51 GMT+0
Investigating - We are currently investigating this incident..

Feb 19, 06:31:32 GMT+0
Resolved - APAC04 logins and password resets are working. No issue found. Will continue monitoring with original reporters..

]]> tag:status.telematics.guru,2005:Maintenance/cmlrqqzsi05w5r0upfx1w5jyl 2026-02-18T08:00:00.000+00:00 2026-02-18T08:00:00.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 9 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Feb 18, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 18, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 18, 08:08:59 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlqf043r00rh587bfeuh8ert 2026-02-17T09:43:00.000+00:00 2026-02-17T09:43:00.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 6 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Feb 17, 09:43:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will address minor issues found on configuring custom reports..

Feb 17, 09:43:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 09:49:24 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlq8pacr033ku0vgd6i07fk7 2026-02-17T06:47:00.000+00:00 2026-02-17T06:47:01.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 8 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Feb 17, 06:47:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 06:47:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 17, 06:55:16 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlp7b4xv1fmkp2a9rax33kpd 2026-02-16T13:20:00.000+00:00 2026-02-16T13:20:00.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 8 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Feb 16, 13:20:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 16, 13:20:01 GMT+0
Identified - Maintenance is now in progress.

Feb 16, 13:28:02 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlkp5qyk0h8v10hx3pj8cdeq 2026-02-13T09:41:00.000+00:00 2026-02-13T09:41:00.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 5 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Feb 13, 09:41:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 13, 09:41:01 GMT+0
Identified - Maintenance is now in progress.

Feb 13, 09:45:42 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlkouony0gy6w4oex3qzfg0z 2026-02-13T09:32:00.000+00:00 2026-02-13T09:32:00.000+00:00 TG - AMER02 Maintenance Type: Maintenance

Duration: 6 minutes

Affected Components: TG AMER

Feb 13, 09:32:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will address AMER02 only..

Feb 13, 09:32:01 GMT+0
Identified - Maintenance is now in progress.

Feb 13, 09:38:05 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlj3v3hg05c0drsb5enfplae 2026-02-12T07:00:00.000+00:00 2026-02-12T07:00:00.000+00:00 TG - Maintenance Deployment Type: Maintenance

Duration: 6 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Feb 12, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This is to address inconsistencies with some date formats..

Feb 12, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 12, 07:06:16 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmli8v1zt060ov3r0n82k1haa 2026-02-11T16:29:00.000+00:00 2026-02-11T16:29:00.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 6 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Feb 11, 16:29:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 11, 16:29:01 GMT+0
Identified - Maintenance is now in progress.

Feb 11, 16:34:37 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmli4neyi00gxok80sxb09u1s 2026-02-11T14:31:00.000+00:00 2026-02-11T14:31:00.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 6 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Feb 11, 14:31:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 11, 14:31:01 GMT+0
Identified - Maintenance is now in progress.

Feb 11, 14:37:18 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlhmw9sk008713c064rzpdtr 2026-02-11T13:00:00.000+00:00 2026-02-11T13:00:00.000+00:00 TG - APAC .NET Deployment Type: Maintenance

Duration: 30 minutes

Affected Components: TG APAC

Feb 11, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will only affect APAC region and is primarily to upgrade the .NET framework for our TG web application..

Feb 11, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 11, 13:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.telematics.guru,2005:Maintenance/cmlhmu5qk0ns7tyqo2fsl5mds 2026-02-11T08:30:00.000+00:00 2026-02-11T08:30:00.000+00:00 TG - EMEA and AMER .NET Deployment Type: Maintenance

Duration: 34 minutes

Affected Components: TG AMER, TG EMEA

Feb 11, 08:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This deployment is to upgrade the .NET framework for the TG web application. Will affect only EMEA and AMER regions..

Feb 11, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 11, 09:04:11 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlgmvwzn0chtzlbf3860b51b 2026-02-10T13:27:00.000+00:00 2026-02-10T13:27:00.000+00:00 TG - EMEA02 Minor Maintenance Deployment Type: Maintenance

Duration: 4 minutes

Affected Components: TG EMEA

Feb 10, 13:27:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 10, 13:27:01 GMT+0
Identified - Maintenance is now in progress.

Feb 10, 13:30:42 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlgcpyma137o11tvtsed9f19 2026-02-10T09:00:00.000+00:00 2026-02-10T09:00:00.000+00:00 TG - EMEA02 Framework Upgrade Pilot Type: Maintenance

Duration: 12 minutes

Affected Components: TG EMEA

Feb 10, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on **EMEA02** during that time. This maintenance is to upgrade the underlying .NET framework of our TG Web Application..

Feb 10, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 10, 09:12:12 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlaoblee009m11whn89wk7ui 2026-02-06T09:20:00.000+00:00 2026-02-06T09:20:00.000+00:00 TG - EMEA03 Pilot Rollback Type: Maintenance

Duration: 7 minutes

Affected Components: TG EMEA

Feb 6, 09:20:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 6, 09:20:01 GMT+0
Identified - Maintenance is now in progress.

Feb 6, 09:26:37 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmlaj3eu704ffpem8dkf5b0vi 2026-02-06T07:00:00.000+00:00 2026-02-06T07:00:00.000+00:00 TG - EMEA03 Framework Upgrade Pilot Type: Maintenance

Duration: 30 minutes

Affected Components: TG EMEA

Feb 6, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 6, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 6, 07:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.telematics.guru,2005:Maintenance/cml90pdmz0514n6i5s3p14smj 2026-02-05T11:30:00.000+00:00 2026-02-05T11:30:00.000+00:00 TG - EMEA03 .NET Upgrade Pilot Deployment Type: Maintenance

Duration: 32 minutes

Affected Components: TG EMEA

Feb 5, 11:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This release is to upgrade the underlying .NET framework for our Web Application..

Feb 5, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 5, 12:02:15 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cml4qefww0c8zw7f5k024eote 2026-02-02T15:00:00.000+00:00 2026-02-02T15:00:00.000+00:00 TG - Global SingleSignOn Deployment Type: Maintenance

Duration: 30 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Feb 2, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This deployment will implement the MS Entra SSO framework..

Feb 2, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 2, 15:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.telematics.guru,2005:Maintenance/cmkxofhq806l8tpjjiw9n2gy4 2026-01-29T15:00:00.000+00:00 2026-01-29T15:00:00.000+00:00 TG - EMEA03 SingleSignOn Pilot Type: Maintenance

Duration: 21 minutes

Affected Components: TG EMEA

Jan 29, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on EMEA03 during that time. This release will implement MS Entra for single sign on..

Jan 29, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 29, 15:21:17 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmkgw3zot04832zbu735cxlvw 2026-01-19T15:00:00.000+00:00 2026-01-19T15:00:00.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 21 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Jan 19, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This maintenance is infrastructure only and does not contain any features. It touches mostly on device message processing but also on various parts of the web application..

Jan 19, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 19, 15:21:22 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Incident/cmi5akprp01zsy41o4qdie948 2025-11-19T00:56:24.321+00:00 2025-11-19T00:56:24.321+00:00 Ingestion of Edge Device Data Affecting AMER01 Type: Incident

Duration: 46 minutes

Affected Components: TG AMER

Nov 19, 00:56:24 GMT+0
Investigating - We are currently investigating this incident. Edge data not committing to AMER01..

Nov 19, 01:42:35 GMT+0
Resolved - This incident has been resolved. Edge device data ingestion back to normal..

]]> tag:status.telematics.guru,2005:Incident/cmgt1wo3s074o9jikxgj4robn 2025-10-16T06:40:50.006+00:00 2025-10-16T06:40:50.006+00:00 White label site url's not resolving Type: Incident

Duration: 9 minutes

Affected Components: TG EMEA

Oct 16, 06:40:50 GMT+0
Investigating - We are currently investigating this incident..

Oct 16, 06:50:07 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/cmgrmeiig008yd3w2agmlm34x 2025-10-15T06:39:03.784+00:00 2025-10-15T06:39:03.784+00:00 White label instances in APAC region Type: Incident

Duration: 47 minutes

Affected Components: TG APAC

Oct 15, 06:39:03 GMT+0
Investigating - We are currently investigating this incident..

Oct 15, 07:25:51 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/cmget2wcf004e1v9tibnudgfo 2025-10-06T04:00:00.000+00:00 2025-10-06T04:00:00.000+00:00 TG Global - Geofences not showing in reports Type: Incident

Duration: 2 days, 5 hours and 26 minutes

Affected Components: TG AMER, TG APAC, TG EMEA

Oct 6, 04:00:00 GMT+0
Identified - The incident is two-fold. Primarily the GeoFences are not being shown in reports, and a seemingly related issue with existing Trips not having their Geofences updated. We have isolated the cause of the issue, and are continuing to work on a fix..

Oct 8, 09:26:10 GMT+0
Resolved - The fixes have been deployed across all regions. This incident has been resolved..

Oct 6, 14:01:24 GMT+0
Identified - We have identified the root cause of the issue, and are busy working on a solution to ship out as soon as possible. Thank you for your patience while we work to get this resolved..

Oct 7, 17:08:46 GMT+0
Identified - We have implemented a fix on the APAC region, and will continue to monitor. EMEA and AMER is scheduled to be fixed on the 08/10/2025.

]]> tag:status.telematics.guru,2005:Incident/cmfurzlaj00hvtsbru1tto402 2025-09-22T06:58:53.969+00:00 2025-09-22T06:58:53.969+00:00 TG APAC02 Website Temporarily Unavailable Type: Incident

Duration: 4 hours and 20 minutes

Affected Components: TG APAC

Sep 22, 06:58:53 GMT+0
Identified - We have identified, and are currently addressing an issue causing the APAC02 instance to be unavailable, along with some parts of the Mobile App. A fix is underway and will be implemented soon. The application should be running and accessible for the moment while we implement the above-mentioned fix. So please continue to log a ticket to our support should you experience further issues..

Sep 22, 11:18:40 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/cmekqewwg001tw2udyikclz33 2025-08-21T01:37:31.741+00:00 2025-08-21T01:37:31.741+00:00 Redirection Timeout - White Label Redirection Affected Type: Incident

Duration: 29 minutes

Affected Components: TG APAC

Aug 21, 01:37:31 GMT+0
Investigating - We are currently investigating this incident..

Aug 21, 02:06:54 GMT+0
Resolved - The incident has been resolved. .

]]> tag:status.telematics.guru,2005:Incident/cmejk56qu008mzzfmvsauszhz 2025-08-20T04:30:10.001+00:00 2025-08-20T05:24:10.001+00:00 Redirection Timeout - White Label Redirection Affected Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: TG EMEA

Aug 20, 05:24:10 GMT+0
Investigating - We are currently investigating this incident..

Aug 20, 04:30:10 GMT+0
Investigating - We are currently investigating this incident..

Aug 20, 06:00:29 GMT+0
Resolved - We have addressed the problem, and no further timeouts should occur..

]]> tag:status.telematics.guru,2005:Incident/cmcwty45x009kddkwpadsq3i3 2025-07-10T03:30:16.574+00:00 2025-07-10T03:30:16.574+00:00 Mobile App Login and Checklist Submission Issue Type: Incident

Duration: 6 hours and 45 minutes

Affected Components: TG APAC, TG EMEA, TG AMER

Jul 10, 03:30:16 GMT+0
Investigating - We are currently investigating an issue affecting mobile app functionality. Some users are unable to log in, and checklist submissions are currently not working. A fix is being prioritized and will be deployed as soon as possible. We appreciate your patience..

Jul 10, 10:15:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/cm1kem8rf0020waka4blp16v1 2024-09-27T07:31:09.785+00:00 2024-09-27T07:31:09.785+00:00 APAC 05 Affected - Azure Incident Type: Incident

Affected Components: TG APAC

Sep 27, 07:31:09 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/clz1uzbmc60003hboesl51zjfp 2024-07-25T22:42:08.276+00:00 2024-07-25T22:42:08.276+00:00 EMEA04 - Azure Related Issue Type: Incident

Duration: 19 minutes

Affected Components: TG EMEA

Jul 25, 22:42:08 GMT+0
Investigating - We are currently investigating this incident. EMEA04 is not responding..

Jul 25, 22:59:13 GMT+0
Identified - The EMEA04 instance is now up. issue resolved..

Jul 25, 23:01:23 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/clukiz9eg48747b8oi1k0s1t3t 2024-04-04T00:55:17.417+00:00 2024-04-04T00:55:17.417+00:00 Cloud provider service interruption AMER01 Type: Incident

Duration: 5 minutes

Affected Components: TG AMER

Apr 4, 00:55:17 GMT+0
Monitoring - An unplanned outage was detected at 2:39. This incident has been resolved..

Apr 4, 01:00:05 GMT+0
Resolved - An unplanned outage was detected at 2:39 and resolved by 2:59. This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/clukip9xz45161b8oifyrkr1jm 2024-04-04T00:11:00.000+00:00 2024-04-04T00:11:00.000+00:00 Cloud provider service interruption AMER02 Type: Incident

Affected Components: TG AMER

Apr 4, 00:11:00 GMT+0
Resolved - An unplanned outage was detected at 2:11 and resolved by 2:37. This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/cltxrw5xo159379bqobaml9zicm 2024-03-19T02:46:06.505+00:00 2024-03-19T02:46:06.505+00:00 Redirection timeout - white label redirection affected Type: Incident

Affected Components: TG AMER, TG APAC

Mar 19, 02:46:06 GMT+0
Resolved - Outage affecting APAC region only. Redirection..

]]>