tag:status.telematics.guru,2005:/history Telematics Guru Status - Incident history 2026-07-16T12:00:00.000+00:00 Telematics Guru tag:status.telematics.guru,2005:Maintenance/cmrmbwmo901230rpndaroi7xs 2026-07-16T12:00:00.000+00:00 2026-07-15T17:03:07.643+00:00 TG - EMEA03 July Pilot Type: Maintenance

Duration: 15 minutes

Affected Components: TG EMEA

Jul 15, 17:03:07 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 16, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 16, 12:14:49 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmriykwlr07iw0klvhoo6avl7 2026-07-13T09:00:00.000+00:00 2026-07-13T08:26:46.683+00:00 TG - AMER01 Maintenance Deployment Type: Maintenance

Duration: 4 minutes

Affected Components: TG AMER

Jul 13, 08:26:46 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This is to address issues on GeoFence Distance/Unit causing errors..

Jul 13, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 13, 09:03:39 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmr0ibcdi07g91arrwrami8zq 2026-06-30T12:00:00.000+00:00 2026-06-30T10:31:35.540+00:00 TG - Maintenance Deployment Type: Maintenance

Duration: 11 minutes

Affected Components: TG AMER, TG APAC, TG EMEA

Jun 30, 10:31:35 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will be to improve Clickatell provider functionality..

Jun 30, 12:02:58 GMT+0
Identified - Maintenance is now in progress..

Jun 30, 12:14:12 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmqv1z9ic02a72mnzh0kc4lpi 2026-06-26T14:56:00.000+00:00 2026-06-26T14:55:27.216+00:00 TG - APAC04 Report Optimisation Type: Maintenance

Duration: 7 minutes

Affected Components: TG APAC

Jun 26, 14:55:27 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will affect APAC04 only..

Jun 26, 14:56:01 GMT+0
Identified - Maintenance is now in progress.

Jun 26, 15:02:32 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmqep1ai400xi2jmybfq421o4 2026-06-15T15:00:00.000+00:00 2026-06-15T04:08:48.266+00:00 TG - June EMEA Deployment Type: Maintenance

Duration: 16 minutes

Affected Components: TG EMEA

Jun 15, 04:08:48 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 15, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 15, 15:16:15 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmqep0imu03p22ip9u3glscwc 2026-06-15T11:30:00.000+00:00 2026-06-15T04:08:12.229+00:00 TG - June APAC & AMER Deployment Type: Maintenance

Duration: 10 minutes

Affected Components: TG AMER, TG APAC

Jun 15, 04:08:12 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 15, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 15, 11:40:18 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmq7p7odc05s1p4vanjt5igr6 2026-06-11T15:00:00.000+00:00 2026-06-11T15:00:01.000+00:00 TG - EMEA03 June Pilot Deployment Type: Maintenance

Duration: 11 minutes

Affected Components: TG EMEA

Jun 11, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 11, 15:10:54 GMT+0
Completed - Maintenance has completed successfully..

Jun 11, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This deployment is focused on expanding our multi-language scope amongst other features. Will affect EMEA03 only..

]]> tag:status.telematics.guru,2005:Maintenance/cmpxxq2wt07imnwq2hl4u592x 2026-06-03T11:30:00.000+00:00 2026-06-03T11:30:00.000+00:00 TG - Maintenance Deployment Type: Maintenance

Duration: 15 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Jun 3, 11:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 3, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 3, 11:44:58 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmpwe28pi06btqgjdvqtdq1j5 2026-06-02T08:42:00.000+00:00 2026-06-02T08:42:00.000+00:00 TG - Maintenance Deployment Type: Maintenance

Duration: 12 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Jun 2, 08:42:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 2, 08:42:01 GMT+0
Identified - Maintenance is now in progress.

Jun 2, 08:53:50 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmpqml6db07t4p8qo3dz9zldq 2026-06-01T11:30:00.000+00:00 2026-06-01T11:30:00.000+00:00 TG - May APAC Deployment Type: Maintenance

Duration: 48 minutes

Affected Components: TG APAC

Jun 1, 11:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will impact APAC region only..

Jun 1, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 1, 12:17:58 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmpqmjg7g07q2p8raup9cyjca 2026-06-01T05:00:00.000+00:00 2026-06-01T05:00:00.000+00:00 TG - May AMER and EMEA Deployment Type: Maintenance

Duration: 26 minutes

Affected Components: TG AMER, TG EMEA

Jun 1, 05:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will impact only AMER and EMEA regions..

Jun 1, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 1, 05:25:44 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmpphjzk100r4qmm939mep4ld 2026-05-28T13:15:00.000+00:00 2026-05-28T13:15:00.000+00:00 TG - EMEA03 Maintenance Deployment Type: Maintenance

Duration: 4 minutes

Affected Components: TG EMEA

May 28, 13:15:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This is to address the missing map selector and icon when clicking on a point on the map..

May 28, 13:15:01 GMT+0
Identified - Maintenance is now in progress.

May 28, 13:18:43 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmpnp4nin00nbo4ma35wxcj8h 2026-05-27T15:00:00.000+00:00 2026-05-27T15:00:00.000+00:00 TG - EMEA03 Pilot Deployment Type: Maintenance

Duration: 20 minutes

Affected Components: TG EMEA

May 27, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will impact EMEA03 only..

May 27, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

May 27, 15:19:57 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Incident/cmpajhwhj0009qyjoa8iwaqz4 2026-05-18T01:42:58.029+00:00 2026-05-18T08:31:40.183+00:00 Speed Lookups on APAC02 Type: Incident

Duration: 6 hours and 49 minutes

Affected Components: TG APAC

May 18, 08:31:40 GMT+0
Resolved - The issue has been resolved, and the affected service has recovered. We will continue to monitor the system to ensure it remains stable..

May 18, 01:42:58 GMT+0
Investigating - Speed related updates may be delayed or unavailable while the service recovers..

]]> tag:status.telematics.guru,2005:Maintenance/cmowohllg02r2l3689nimjnsa 2026-05-08T09:15:00.000+00:00 2026-05-08T09:15:00.000+00:00 TG - Global API Maintenance Type: Maintenance

Duration: 8 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

May 8, 09:15:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This deployment is an update to GraphQL functionality..

May 8, 09:15:01 GMT+0
Identified - Maintenance is now in progress.

May 8, 09:22:40 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmou544pf00dg3kmunz5faymr 2026-05-06T15:00:00.000+00:00 2026-05-06T15:00:00.000+00:00 TG - Maintenance Deployment Type: Maintenance

Duration: 17 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

May 6, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. .

May 6, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

May 6, 15:16:37 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmoidjoh400571nt32xz03as0 2026-04-28T15:30:00.000+00:00 2026-04-28T15:30:00.000+00:00 TG - Global April Deployment Type: Maintenance

Duration: 24 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Apr 28, 15:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 28, 15:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 28, 15:53:47 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmo9u02jz002rphjbiwg02lgt 2026-04-23T15:00:00.000+00:00 2026-04-23T15:00:01.000+00:00 TG - EMEA03 April Pilot Deployment Type: Maintenance

Duration: 20 minutes

Affected Components: TG EMEA

Apr 23, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 23, 15:19:33 GMT+0
Completed - Maintenance has completed successfully..

Apr 23, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This deployment is for the April release and will affect EMEA03 only..

]]> tag:status.telematics.guru,2005:Maintenance/cmo8fy19p001n5crux2jer7v2 2026-04-21T11:30:00.000+00:00 2026-04-21T11:30:00.000+00:00 TG - Maintenance Deployment Type: Maintenance

Affected Components: TG AMER, TG EMEA, TG APAC

Apr 21, 11:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 21, 11:30:00 GMT+0
Completed - We are planning for a scheduled maintenance during that time..

]]> tag:status.telematics.guru,2005:Maintenance/cmnwtycrv04cwt0050ugvwbd1 2026-04-13T07:00:00.000+00:00 2026-04-13T07:00:00.000+00:00 TG - Global Maintenance Type: Maintenance

Duration: 12 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Apr 13, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 13, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 13, 07:11:32 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmnpohkfy0c6txmd2n6m73m5p 2026-04-08T08:30:00.000+00:00 2026-04-08T08:30:00.000+00:00 TG - Maintenance Deployment Type: Maintenance

Duration: 27 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Apr 8, 08:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 8, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 8, 08:56:54 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmnd3jga1000fr8lzfvsspvmq 2026-03-30T15:00:00.000+00:00 2026-03-30T15:00:00.000+00:00 TG - EMEA March Deployment Type: Maintenance

Duration: 23 minutes

Affected Components: TG EMEA

Mar 30, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will affect EMEA only..

Mar 30, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 30, 15:22:58 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmncxl88m01zy8lqiqolm8mcb 2026-03-30T11:00:00.000+00:00 2026-03-30T11:00:00.000+00:00 TG - APAC March Deployment Type: Maintenance

Duration: 18 minutes

Affected Components: TG APAC

Mar 30, 11:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will affect APAC instances only..

Mar 30, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 30, 11:17:47 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmncv8vqs07d81ohwb8p8ez7o 2026-03-30T08:15:00.000+00:00 2026-03-30T08:15:00.000+00:00 TG - AMER01 & 02 March Deployment Type: Maintenance

Duration: 9 minutes

Affected Components: TG AMER

Mar 30, 08:15:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will affect only AMER 01 and 02..

Mar 30, 08:15:01 GMT+0
Identified - Maintenance is now in progress.

Mar 30, 08:23:54 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmn8e5kd2073n3g58i4z5sup4 2026-03-27T04:45:00.000+00:00 2026-03-27T04:45:00.000+00:00 TG - March EMEA04 Pilot Type: Maintenance

Duration: 22 minutes

Affected Components: TG EMEA

Mar 27, 04:45:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 27, 04:45:01 GMT+0
Identified - Maintenance is now in progress.

Mar 27, 05:06:48 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Maintenance/cmmk76qbq0ame1jixltioc581 2026-03-10T15:00:00.000+00:00 2026-03-10T15:00:00.000+00:00 TG - SSO Phase 2 Global Deployment Type: Maintenance

Duration: 19 minutes

Affected Components: TG AMER, TG EMEA, TG APAC

Mar 10, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This will improve the SSO Entra implementation to be more versatile and robust..

Mar 10, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 15:18:38 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.telematics.guru,2005:Incident/cmm8s7lpw04ue48oqhxifuwrj 2026-03-02T06:12:14.406+00:00 2026-03-02T06:12:14.406+00:00 TG EMEA01 API Type: Incident

Duration: 18 minutes

Affected Components: TG EMEA

Mar 2, 06:12:14 GMT+0
Investigating - We are currently investigating an incident affecting EMEA01 API. We will provide more updates as soon as we have more information..

Mar 2, 06:30:28 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/cmlt2fbm907v5p10d7cvngu07 2026-02-19T06:13:51.899+00:00 2026-02-19T06:13:51.899+00:00 APAC04 Login and Password Reset Issues Type: Incident

Duration: 18 minutes

Affected Components: TG APAC

Feb 19, 06:13:51 GMT+0
Investigating - We are currently investigating this incident..

Feb 19, 06:31:32 GMT+0
Resolved - APAC04 logins and password resets are working. No issue found. Will continue monitoring with original reporters..

]]> tag:status.telematics.guru,2005:Incident/cmi5akprp01zsy41o4qdie948 2025-11-19T00:56:24.321+00:00 2025-11-19T00:56:24.321+00:00 Ingestion of Edge Device Data Affecting AMER01 Type: Incident

Duration: 46 minutes

Affected Components: TG AMER

Nov 19, 00:56:24 GMT+0
Investigating - We are currently investigating this incident. Edge data not committing to AMER01..

Nov 19, 01:42:35 GMT+0
Resolved - This incident has been resolved. Edge device data ingestion back to normal..

]]> tag:status.telematics.guru,2005:Incident/cmgt1wo3s074o9jikxgj4robn 2025-10-16T06:40:50.006+00:00 2025-10-16T06:40:50.006+00:00 White label site url's not resolving Type: Incident

Duration: 9 minutes

Affected Components: TG EMEA

Oct 16, 06:40:50 GMT+0
Investigating - We are currently investigating this incident..

Oct 16, 06:50:07 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/cmgrmeiig008yd3w2agmlm34x 2025-10-15T06:39:03.784+00:00 2025-10-15T06:39:03.784+00:00 White label instances in APAC region Type: Incident

Duration: 47 minutes

Affected Components: TG APAC

Oct 15, 06:39:03 GMT+0
Investigating - We are currently investigating this incident..

Oct 15, 07:25:51 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/cmget2wcf004e1v9tibnudgfo 2025-10-06T04:00:00.000+00:00 2025-10-06T04:00:00.000+00:00 TG Global - Geofences not showing in reports Type: Incident

Duration: 2 days, 5 hours and 26 minutes

Affected Components: TG AMER, TG APAC, TG EMEA

Oct 6, 04:00:00 GMT+0
Identified - The incident is two-fold. Primarily the GeoFences are not being shown in reports, and a seemingly related issue with existing Trips not having their Geofences updated. We have isolated the cause of the issue, and are continuing to work on a fix..

Oct 8, 09:26:10 GMT+0
Resolved - The fixes have been deployed across all regions. This incident has been resolved..

Oct 6, 14:01:24 GMT+0
Identified - We have identified the root cause of the issue, and are busy working on a solution to ship out as soon as possible. Thank you for your patience while we work to get this resolved..

Oct 7, 17:08:46 GMT+0
Identified - We have implemented a fix on the APAC region, and will continue to monitor. EMEA and AMER is scheduled to be fixed on the 08/10/2025.

]]> tag:status.telematics.guru,2005:Incident/cmfurzlaj00hvtsbru1tto402 2025-09-22T06:58:53.969+00:00 2025-09-22T06:58:53.969+00:00 TG APAC02 Website Temporarily Unavailable Type: Incident

Duration: 4 hours and 20 minutes

Affected Components: TG APAC

Sep 22, 06:58:53 GMT+0
Identified - We have identified, and are currently addressing an issue causing the APAC02 instance to be unavailable, along with some parts of the Mobile App. A fix is underway and will be implemented soon. The application should be running and accessible for the moment while we implement the above-mentioned fix. So please continue to log a ticket to our support should you experience further issues..

Sep 22, 11:18:40 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/cmekqewwg001tw2udyikclz33 2025-08-21T01:37:31.741+00:00 2025-08-21T01:37:31.741+00:00 Redirection Timeout - White Label Redirection Affected Type: Incident

Duration: 29 minutes

Affected Components: TG APAC

Aug 21, 01:37:31 GMT+0
Investigating - We are currently investigating this incident..

Aug 21, 02:06:54 GMT+0
Resolved - The incident has been resolved. .

]]> tag:status.telematics.guru,2005:Incident/cmejk56qu008mzzfmvsauszhz 2025-08-20T04:30:10.001+00:00 2025-08-20T05:24:10.001+00:00 Redirection Timeout - White Label Redirection Affected Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: TG EMEA

Aug 20, 05:24:10 GMT+0
Investigating - We are currently investigating this incident..

Aug 20, 04:30:10 GMT+0
Investigating - We are currently investigating this incident..

Aug 20, 06:00:29 GMT+0
Resolved - We have addressed the problem, and no further timeouts should occur..

]]> tag:status.telematics.guru,2005:Incident/cmcwty45x009kddkwpadsq3i3 2025-07-10T03:30:16.574+00:00 2025-07-10T03:30:16.574+00:00 Mobile App Login and Checklist Submission Issue Type: Incident

Duration: 6 hours and 45 minutes

Affected Components: TG APAC, TG EMEA, TG AMER

Jul 10, 03:30:16 GMT+0
Investigating - We are currently investigating an issue affecting mobile app functionality. Some users are unable to log in, and checklist submissions are currently not working. A fix is being prioritized and will be deployed as soon as possible. We appreciate your patience..

Jul 10, 10:15:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/cm1kem8rf0020waka4blp16v1 2024-09-27T07:31:09.785+00:00 2024-09-27T07:31:09.785+00:00 APAC 05 Affected - Azure Incident Type: Incident

Affected Components: TG APAC

Sep 27, 07:31:09 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/clz1uzbmc60003hboesl51zjfp 2024-07-25T22:42:08.276+00:00 2024-07-25T22:42:08.276+00:00 EMEA04 - Azure Related Issue Type: Incident

Duration: 19 minutes

Affected Components: TG EMEA

Jul 25, 22:42:08 GMT+0
Investigating - We are currently investigating this incident. EMEA04 is not responding..

Jul 25, 22:59:13 GMT+0
Identified - The EMEA04 instance is now up. issue resolved..

Jul 25, 23:01:23 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/clukiz9eg48747b8oi1k0s1t3t 2024-04-04T00:55:17.417+00:00 2024-04-04T00:55:17.417+00:00 Cloud provider service interruption AMER01 Type: Incident

Duration: 5 minutes

Affected Components: TG AMER

Apr 4, 00:55:17 GMT+0
Monitoring - An unplanned outage was detected at 2:39. This incident has been resolved..

Apr 4, 01:00:05 GMT+0
Resolved - An unplanned outage was detected at 2:39 and resolved by 2:59. This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/clukip9xz45161b8oifyrkr1jm 2024-04-04T00:11:00.000+00:00 2024-04-04T00:11:00.000+00:00 Cloud provider service interruption AMER02 Type: Incident

Affected Components: TG AMER

Apr 4, 00:11:00 GMT+0
Resolved - An unplanned outage was detected at 2:11 and resolved by 2:37. This incident has been resolved..

]]> tag:status.telematics.guru,2005:Incident/cltxrw5xo159379bqobaml9zicm 2024-03-19T02:46:06.505+00:00 2024-03-19T02:46:06.505+00:00 Redirection timeout - white label redirection affected Type: Incident

Affected Components: TG AMER, TG APAC

Mar 19, 02:46:06 GMT+0
Resolved - Outage affecting APAC region only. Redirection..

]]>